General Terms and Conditions

1. Seller (Service Provider) details – Legal notice

These General Terms and Conditions ("Terms") govern the use of the HQ Audio Parts online shop (https://hqaudioparts.hu/), operated by Bertalan Gábor EV.

Name: Bertalan Gábor EV.

Registered address: 2045 Törökbálint, Hársfa utca 28., Hungary

Postal address: 2045 Törökbálint, Hársfa utca 28., Hungary

Registration number: 58138733

Tax number: 41899694-2-33

EU VAT number: HU41899694

E-mail (customer service): info@hqaudioparts.hu

Website: https://hqaudioparts.hu/

Bank account number: 10918001-00000122-13090006

IBAN (HUF): HU14 1091 8001 0000 0122 1309 0006

SWIFT: BACXHUHB (UniCredit Bank)

Hosting provider: Rackforest Zrt. (1132 Budapest, Victor Hugo utca 11. 5th floor B05001., Hungary | info@rackforest.hu | +36 1 211 0044 | www.rackforest.com)

2. Definitions and applicable legislation

2.1. Definitions

Parties: the Seller and the Buyer collectively.

Consumer: a natural person acting outside the scope of their trade, self-employed occupation, or business activity.

A micro, small or medium-sized enterprise (SME), including a sole trader, qualifies as a consumer where the subject of the contract falls outside the scope of its trade or business activity; the detailed conditions are governed by Government Decree 373/2021. (VI.30.) and its amendments (including, from 1 March 2026, the rules on the consumer status of SMEs).

Business: a person acting within the scope of their trade, self-employed occupation, or business activity.

Product: any marketable movable item offered for sale in the webshop.

Webshop: the online commercial platform available at https://hqaudioparts.hu/.

2.2. Applicable legislation

The contract is governed by the following legislation:

• Act CLV of 1997 on Consumer Protection
• Act CVIII of 2001 on Electronic Commerce Services
• Act V of 2013 on the Civil Code
• Government Decree 151/2003. (IX.22.) on mandatory warranty for durable consumer goods
• Government Decree 45/2014. (II.26.) on the detailed rules of contracts between consumers and businesses
• NGM Decree 19/2014. (IV.29.) on the handling of warranty and guarantee claims
• Regulation (EU) 2016/679 (GDPR) on general data protection
• Act CXII of 2011 on the Right of Informational Self-Determination and Freedom of Information
• IM Decree 10/2024. (VI.28.) defining the durable consumer goods subject to mandatory warranty
• Government Decree 373/2021. (VI.30.) on the detailed rules of contracts between consumers and businesses for the sale of goods and the supply of digital content and digital services

Current legal references (for information only): Government Decree 151/2003. (IX.22.) as amended by Government Decree 93/2024. (IV.23.) (effective from 8 May 2024); IM Decree 10/2024. (VI.28.) effective from 1 July 2024; and Government Decree 373/2021. (VI.30.).

3. Scope and acceptance of these Terms

These Terms apply to every purchase made in the webshop. By finalising an order, the Buyer expressly accepts these Terms, which form part of the contract between the parties. These Terms remain in effect from the placing of the order until fulfilment is complete, or until any warranty/guarantee claims have been settled, whichever is later.

The language of the contract is Hungarian. The Seller may unilaterally amend these Terms; amendments take effect upon publication in the webshop and apply only to orders placed thereafter.

4. Prices and procedure in case of pricing errors

4.1. Prices

Prices are in Hungarian forints (HUF) and include 27% VAT. Prices are indicative; the Seller reserves the right to change prices. Price changes do not affect orders already confirmed.

4.2. Procedure in case of a pricing error

A price of HUF 0, or a price significantly different from the generally accepted market price (e.g. due to an erroneously applied discount), is considered an obviously erroneous price. In the event of a pricing error, the Seller will contact the Buyer and offer the option to purchase the product at its correct price. The Buyer may choose to purchase at the correct price or to cancel the order without any adverse consequences.

5. Ordering and contract formation process

Products and prices displayed in the webshop constitute an invitation to treat, not a binding offer. Placing an order constitutes a contractual offer by the Buyer; the contract is formed once the Seller confirms the order in writing (by email), provided the Seller accepts the order.

6. Payment methods and online card payment

The following payment methods are available in the webshop:

• Bank transfer – advance payment to the Seller's bank account;
• Online card payment – via the Barion payment system (Visa, Mastercard, Maestro cards accepted);
• Cash on delivery – cash or card payment to the courier upon receipt (where available).

6.1. Online card payment – Barion

Online card and other electronic payments are processed via the Barion payment system. Card and other payment-related data never reach the merchant. The payment service provider, Barion Payment Zrt., is supervised by the Central Bank of Hungary (MNB), licence number: H-EN-I-1064/2013.

Bank account and card details entered on the Barion payment interface are processed exclusively by Barion Payment Zrt.; the Seller has no access to them in any form. Payment transactions take place over a PCI DSS certified, encrypted channel.

Detailed information about the payment methods available through Barion and their terms of use can be found on the Payment methods page.

7. Shipping and delivery times

The webshop ships ordered products exclusively within Hungary, via MPL Magyar Posta Logisztika.

7.1. Shipping methods and fees

Free shipping applies to every order reaching or exceeding 50 000 HUF.

7.2. Delivery times

The Seller hands the parcel over to MPL within 1–2 business days of order confirmation.

Delivery time after that depends on the chosen delivery method and location, and is typically 2–8 business days, depending on which of the Seller's warehouses holds the stock. The precise expected delivery time is also shown on the relevant product page next to the stock status.

Delivery deadlines are calculated in business days (Monday to Friday, excluding public holidays). After dispatch, the Seller emails a tracking number so the parcel can be tracked on the MPL website.

7.3. Other shipping information

• The shipping fee is shown in the cart and in the order confirmation.
• The Seller is not liable for late delivery caused by MPL's delay or fault.
• In case of a damaged parcel, the Buyer must report the damage to the MPL carrier at the time of receipt and have a report drawn up, and must also notify the Seller without delay.
• Detailed shipping information is also available on the Shipping information page.

8. Warranty for defects – business Buyer

For a business Buyer, in the event of defective performance, warranty for defects under the Civil Code may be claimed; the defect must be reported within two months of discovery, and the claim lapses one year after performance.

For consumer contracts, only Section 11 of these Terms (Warranty for defects – detailed rules for consumer contracts) applies.

9. Product liability warranty

In the event of a product defect, the consumer may also assert a warranty claim against the manufacturer. The manufacturer is released from liability only by repair or replacement, if it proves that the defect did not arise from a manufacturing fault on its part.

10. Mandatory warranty (guarantee)

When can you exercise your warranty right?

Under Government Decree 151/2003. (IX. 22.) on mandatory warranty for durable consumer goods, the Seller is required to provide a warranty on the sale of new durable consumer goods listed in Annex 1 of IM Decree 10/2024. (VI.28.) defining the scope of durable consumer goods subject to mandatory warranty (e.g. technical goods, tools, machines), as well as their accessories and components as defined therein (collectively referred to in this section as "goods").

The list of goods subject to mandatory warranty can be found here: IM Decree 10/2024. (VI.28.) defining the scope of durable consumer goods subject to mandatory warranty.

Warranty card

Rights arising from the warranty may be exercised with a warranty card or with proof of payment. Under Section 3/A of the current Government Decree 151/2003. (IX. 22.), the Seller is not required to issue or hand over a warranty card if the sale price of the goods does not exceed HUF 100,000 – in this case, warranty rights may be exercised with proof of payment (e.g. an invoice or receipt).

Irregular issuance of the warranty card, or its non-provision, does not affect the validity of the warranty. Return of the opened packaging of the goods is not a condition for honouring a warranty claim.

What rights are you entitled to, and within what time limits, under mandatory warranty?

Warranty rights. Under the warranty, the Buyer may request repair or replacement, may request a price reduction where permitted by law, or may ultimately withdraw from the contract if the obligor did not undertake repair or replacement, cannot fulfil this obligation within a reasonable time while safeguarding the entitled party's interests, or if the entitled party's interest in repair or replacement has ceased.

The Buyer may report a warranty claim, at their choice, at the Seller's registered office, any of its premises or branches, or directly at the repair service indicated on the warranty card.

Time limit for enforcement. A warranty claim may be enforced during the warranty period, which under Government Decree 151/2003. (IX. 22.) is:

• a) two years for a sale price of HUF 10,000 up to and including HUF 250,000,
• b) three years for a sale price above HUF 250,000.

Missing these deadlines results in forfeiture of the claim; however, if the goods are repaired, the warranty period is extended by the time during which the Buyer could not use the goods as intended due to the defect, starting from the date the goods were handed over for repair.

The warranty period starts when the goods are handed over to the Buyer, or, if installation is carried out by the Seller or its agent, from the date of installation.

If the Buyer has the goods installed more than six months after handover, the warranty period starts from the date the goods were handed over.

Right to exchange within three business days

The right to exchange new durable consumer goods within three business days also applies to purchases made through the webshop. If the consumer asserts an exchange claim within 3 business days of purchase (installation) due to a malfunction of the goods, the Seller must treat this as if the goods were already defective at the time of sale, and must replace the goods without further ado, provided the malfunction prevents intended use.

Rules on handling warranty claims

The Seller must endeavour to carry out the repair or replacement within 15 days. The time limit for repair or replacement starts when the goods are received.

If the repair or replacement takes longer than fifteen days, the Seller must inform the Buyer of the expected duration of the repair or exchange. By accepting these Terms, the Buyer agrees that this information may also be provided electronically or in another manner suitable for proving receipt by the consumer.

If, during the warranty period, the first repair attempt reveals that the goods cannot be repaired, the Seller must, absent a different request from the Buyer, replace the goods within eight days. If replacement is not possible, the Seller must, within eight days, refund the purchase price shown on the warranty card, or, in its absence, on the proof of payment presented by the consumer (an invoice or receipt issued under VAT law).

If the Seller is unable to repair the goods within 30 days:

• a) if the Buyer agrees, repair may be completed within a later deadline, or
• b) if the Buyer does not agree to a later repair deadline, or has not made a statement on this, the goods must be replaced within eight days of the unsuccessful expiry of the thirty-day period, or
• c) if the Buyer does not agree to a later repair deadline, or has not made a statement on this, and replacement is also not possible, the Seller must, within eight days of the unsuccessful expiry of the thirty-day repair deadline, refund the purchase price shown on the warranty card, or, in its absence, on the proof of payment presented by the consumer (an invoice or receipt issued under VAT law).

If the goods malfunction for the 4th time during the warranty period – absent a different request from the consumer – the Seller must replace the goods within eight days. If replacement is not possible, the Seller must, within eight days, refund the purchase price shown on the warranty card, or, in its absence, on the proof of payment presented by the consumer (an invoice or receipt issued under VAT law).

Goods subject to mandatory warranty that are permanently installed, weigh more than 10 kg, or cannot be carried as hand luggage on public transport – with the exception of vehicles – must be repaired at the place of use. If repair cannot be carried out at the place of use, removal, reinstallation, and transport to and from the place of use are arranged by the Seller, or, in the case of a claim asserted directly at the repair service, by the repair service.

Reporting a warranty claim – mandatory report

The Seller must draw up a report on the consumer's warranty claim and provide a copy of it to the consumer without delay, in a verifiable manner.

If, upon receipt of the claim, the Seller cannot state whether the claim can be honoured, it must notify the consumer of its position – including, if the claim is rejected, the reasons for rejection and the option to turn to the conciliation board – within five business days, in a verifiable manner.

Exceptions to the warranty

The rules set out above under "Rules on handling warranty claims" do not apply to electric bicycles, electric scooters, quads, motorcycles, mopeds, passenger cars, motorhomes, caravans, trailer caravans, trailers, or motorised watercraft. Even for these goods, however, the Seller must still endeavour to fulfil repair requests within 15 days.

When is the Seller released from its warranty obligation?

The Seller is released from its warranty obligation only if it proves that the cause of the defect arose after performance.

Please note that, for the same defect, you may assert warranty for defects and mandatory warranty claims, as well as product liability warranty and mandatory warranty claims, simultaneously and in parallel. However, if you have already successfully enforced a claim arising from defective performance for a given defect (e.g. the Seller replaced the product), you may no longer assert a claim on a different legal basis for the same defect.

Detailed warranty information

11. Warranty for defects – detailed rules for consumer contracts

Requirements for conforming performance

At the time of performance, the goods and performance must meet the requirements set out in Government Decree 373/2021. (VI.30.).

For performance to conform to the contract, the goods that are the subject of the contract must:

• a) match the description, quantity, quality and type specified in the contract, and possess the functionality, compatibility, interoperability, and other characteristics specified in the contract;
• b) be fit for any particular purpose specified by the consumer, which the consumer brought to the Seller's attention at the latest at the time of concluding the contract, and which the Seller accepted;
• c) come with all accessories and instructions for use specified in the contract;
• d) be fit for the purposes required by law or technical standard for goods of the same type;
• e) possess the quantity, quality and performance characteristics reasonably expected by the consumer, taking into account the Seller's public statements as well (e.g. advertising, product description).

When can you exercise your right to warranty for defects?

In the event of defective performance by the Seller, you may assert a claim for warranty for defects against the Seller under the Civil Code, and, for consumer contracts, under Government Decree 373/2021. (VI.30.).

What rights do you have under a claim for warranty for defects?

At your choice, you may exercise the following warranty for defects claims:

You may request repair or replacement, unless the claim you chose is impossible to fulfil or would impose disproportionate additional costs on the Seller compared to fulfilling another claim. If you did not or could not request repair or replacement, you may request a proportionate reduction of the consideration, or, as a last resort, withdraw from the contract.

You may switch from one chosen warranty for defects right to another, but you bear the cost of doing so, unless it was justified or the Seller gave cause for it.

Burden of proof for consumer contracts

For consumer contracts, unless proven otherwise, a defect discovered within one year of performance is presumed to have already existed at the time of performance, unless this presumption is incompatible with the nature of the goods or the nature of the defect.

Within what time limit can you assert your warranty for defects claim?

You must report the defect without delay after discovering it. A defect reported within two months of discovery is deemed to have been reported without delay. However, please note that you can no longer assert your warranty for defects rights after the two-year limitation period from performance of the contract has expired.

The period during which the Buyer cannot use the goods as intended due to repair is not counted towards the limitation period. The limitation period for a warranty for defects claim starts afresh for the part of the goods affected by replacement or repair.

Against whom can you assert your warranty for defects claim?

You may assert your warranty for defects claim against the Seller.

Reporting a warranty for defects claim – mandatory report

The Seller must draw up a report on the consumer's warranty for defects claim and provide a copy of it to the consumer without delay, in a verifiable manner.

If, upon receipt of the claim, the Seller cannot state whether the claim can be honoured, it must notify the consumer of its position – including, if the claim is rejected, the reasons for rejection and the option to turn to the conciliation board – within five business days, in a verifiable manner.

The Seller must endeavour to carry out the repair or replacement within a maximum of fifteen days. If the repair or replacement takes longer than fifteen days, the Seller must inform the consumer of the expected duration of the repair or exchange.

12. Special rules for micro, small and medium-sized enterprises

This section applies only to micro, small and medium-sized enterprises ("SMEs") as defined by the act on small and medium-sized enterprises and the promotion of their development, acting outside the scope of their trade, self-employed occupation, or business activity.

Warranty for defects for SMEs

Within what time limit can you assert your warranty for defects claim? You must report the defect without delay after discovering it. A defect reported within two months of discovery is deemed to have been reported without delay. However, please note that you can no longer assert your warranty for defects rights after the two-year limitation period from performance of the contract has expired.

Against whom can you assert your warranty for defects claim? You may assert your warranty for defects claim against the Seller.

What rights do you have under a claim for warranty for defects? At your choice, you may exercise the following warranty for defects claims:

You may request repair or replacement, unless the claim you chose is impossible to fulfil or would impose disproportionate additional costs on the Seller compared to fulfilling another claim. If you did not or could not request repair or replacement, you may request a proportionate reduction of the consideration, or, as a last resort, withdraw from the contract.

Within 6 months of performance, no condition other than reporting the defect applies to enforcing your warranty for defects claim, provided you prove that the goods were supplied by the Seller. After 6 months from performance, however, you must prove that the defect you discovered already existed at the time of performance.

Product liability warranty for SMEs

In the event of a defect in movable goods, you may, at your choice, assert a warranty for defects claim or a product liability warranty claim under the Civil Code.

Under a product liability warranty claim, you may request repair or replacement of the defective goods.

You may assert a product liability warranty claim within two years of the goods being placed on the market by the manufacturer. After this period, you lose this right.

You may exercise product liability warranty rights against the producer or distributor of the product (collectively, "manufacturer").

The manufacturer is released from product liability warranty obligations if it can prove that:

• a) it did not manufacture or place the goods on the market in the course of its business activity, or
• b) the defect was not detectable, according to the state of science and technology, at the time the goods were placed on the market, or
• c) the defect in the goods results from the application of legislation or a mandatory official regulation.

Mandatory warranty for SMEs

The rules on mandatory warranty – under Government Decree 151/2003. (IX.22.) – also apply to SMEs, provided the SME purchases the goods as part of retail trade, regardless of the purpose of consumption. The warranty rights and time limits applicable to SMEs are the same as those described for consumers (see Section 10 of these Terms).

13. Withdrawal (consumer contract)

Under Government Decree 45/2014. (II.26.), the consumer may withdraw from the contract without giving reasons within fourteen days of receiving the product. The Seller will refund the consideration paid by the consumer, including the delivery cost if borne by the consumer, within fourteen days of being notified. The Seller may withhold the refund until the goods have been returned, or the consumer has provided credible proof of having returned them.

11.1. Exercising the right of withdrawal

The consumer may exercise the right of withdrawal via the withdrawal button available in the order confirmation email and the associated electronic form. The business confirms the consumer's withdrawal statement electronically, without delay, upon receipt.

The detailed procedure for exercising the right of withdrawal – including the different options available to guest and registered customers – is set out on the webshop's Returns terms page.

The consumer is also entitled to exercise the right of withdrawal using the official model withdrawal form under Annex 2 of Government Decree 45/2014. (II.26.), available at: https://njt.hu/jogszabaly/2014-45-20-22 (at the bottom of the page, under "Annex 2"). The right of withdrawal is deemed exercised within the deadline if the consumer sends the statement before the 14-day period expires.

In the event of withdrawal, the direct cost of returning the goods is borne by the consumer, unless the Seller has agreed to bear this cost. The consumer is liable for any diminished value of the goods resulting from use beyond what is necessary.

11.2. Exceptions to the right of withdrawal (Government Decree 45/2014, Section 29)

The consumer may not exercise the right of withdrawal in the following cases:

• goods produced to the consumer's specifications or clearly personalised at the consumer's explicit request;
• sealed goods which cannot be returned after opening following delivery for health or hygiene reasons; the Seller marks such products separately on the relevant product page;
• goods which, by their nature, become inseparably mixed with other items after delivery;
• sealed audio or video recordings, or sealed computer software, if the consumer has opened the seal after delivery;
• goods which are perishable or which retain their quality only for a short period.

Where the right of withdrawal cannot be exercised, the Seller indicates this in the order confirmation and on the relevant product page. Warranty and guarantee rights remain unaffected regardless of any exclusion of the right of withdrawal.

14. Digital content, digital services

The webshop primarily sells physical (tangible) products. Should a contract relating to digital content or digital services be added to the range in future, its terms will be communicated separately; until then, the relevant provisions of Government Decree 45/2014. (II.26.) and Government Decree 373/2021. (VI.30.) apply.

15. Complaint handling and legal remedies

The Buyer may address consumer complaints to the Seller through the following channels (no telephone customer service is operated; please write by email or post):

• Email: info@hqaudioparts.hu
• Postal address: 2045 Törökbálint, Hársfa utca 28., Hungary

13.1. Verbal complaints

If a complaint is made verbally and the Seller cannot resolve it to the consumer's satisfaction immediately, the Seller draws up a report containing the names and addresses/registered offices of the consumer and the Seller, the place, time and subject of the complaint, a brief description of the consumer's complaint, and the Seller's position; a copy of the report is handed to the consumer.

13.2. Written complaints

The Seller provides a substantive, reasoned response to a written complaint within thirty days. If the response rejects the complaint, the Seller informs the consumer of the option to turn to a conciliation board, a consumer protection authority, or to initiate court proceedings.

13.3. Other forums

The contact details of the conciliation board competent for your place of residence or stay can also be found at bekeltetes.hu. In Pest County, the consumer protection authority's contact details are available, among other places, on the website of the Pest County Government Office. The EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr. Court proceedings may be initiated under Act CXXX of 2016 on the Code of Civil Procedure. The Seller is obliged to cooperate in conciliation board proceedings.

13.4. Contact details of the regionally competent conciliation boards

The conciliation boards and contact details below, competent for resolving disputes, are provided for information only; the boards' own websites and the National Legislation Database are always authoritative for accurate, up-to-date information.

16. Data protection

The Buyer's personal data is processed in accordance with the Seller's separate Privacy Policy, which is a binding document of equal standing to these Terms. The Policy is available on the webshop's privacy page.

Privacy Policy

17. Miscellaneous provisions

The contract between the parties is governed by Hungarian law. Matters not regulated by these Terms are governed by the Civil Code and applicable consumer protection legislation. If any provision of these Terms is invalid or unenforceable, this does not affect the validity of the remaining provisions.