Privacy notice

1. Data controller

Bertalan Gábor EV. | 2045 Törökbálint, Hársfa utca 28. | info@hqaudioparts.hu — customer service by email only.

2. Processed data

We process the following personal data: name, email, phone, shipping address, billing details, order history. We record the data you provide during registration and purchase.

2.1. Website usage logs (internal)

For operating and improving the shop, we may process the following data. This is not used to build advertising profiles:

• Search logs: the text you type in the search box, selected filters, result counts and technical search timing. Under our current configuration, these logs are not linked to your account ID, IP address or browser fingerprint fields. If this practice changes in future, we will update this privacy notice accordingly.
• Product popularity: when a product page is viewed, we increment an internal aggregate counter for that product; this is not per-visitor profiling.

Retention is limited to what we need for these purposes; contact info@hqaudioparts.hu for details.

2.2. Hosting, payments, shipping and related processors

Order, payment, shipping and technical operation may involve processors acting on our instructions. Examples include:

• Google LLC – Google Analytics 4 and Google Ads (only if you consent via our cookie banner);
• Meta Platforms Ireland Ltd. – Meta (Facebook) Pixel, only with marketing consent;
• Barion Payment Zrt. – card payment processing;
• Billingo Technologies Zrt. – we use their invoicing service to issue electronic invoices; invoice-related data is processed in the provider’s systems in line with applicable law (including mandatory reporting to the tax authority);
• MPL / Magyar Posta Zrt. – if your order is shipped via MPL parcel or courier services, we transfer the data needed for delivery (name, shipping address, phone number and other details required by the postal operator) to Magyar Posta Zrt.;
• Other shipping partners – if another carrier or pick-up point is used for your chosen delivery method, we transfer the same categories of data only as needed to fulfil the order;
• Resend (email delivery service, operated by Resend, Inc.) – we send transactional and notification emails (e.g. order confirmations, status updates) via Resend; addressing and technical data required for delivery may be processed in Resend’s systems;
• Cloudflare, Inc. – Turnstile bot protection (not website visitor analytics); limited technical data may be sent to Cloudflare to perform this security check.
• Rackforest Zrt. (1132 Budapest, Victor Hugo utca 11. 5th floor B05001.) – hosting: server-side operation and data storage for the webshop.

Other processors may be engaged where appropriate; contact info@hqaudioparts.hu for more information.

3. Purpose and legal basis

Purpose: order fulfillment, invoicing, shipping, customer service, legal obligations. Legal basis: contract performance (GDPR Art. 6(1)(b)), legal obligation (c), consent (a) – e.g. newsletter.

4. Data retention

Invoices and tax documents: 8 years; order data: 5 years; marketing data: until withdrawal. See our Cookie Policy for cookies.

5. Your rights

• Access: You may obtain information about the processing of your personal data and receive a copy.
• Rectification: You may request correction of inaccurate or incomplete data.
• Erasure: (“right to be forgotten”) – you may request erasure where grounds apply.
• Restriction: You may request restriction of processing.
• Objection: You may object to processing based on legitimate interests.
• Data portability and account deletion: Registered users may request an export of their personal data (downloadable format) and full deletion of their account from the “My account” area. Where you request deletion, we retain data we are legally required to keep (e.g. accounting records) for the mandatory period and delete all other data.

You may exercise these rights by email at info@hqaudioparts.hu. We will respond within 30 days of receipt. Where necessary, this period may be extended by up to an additional 60 days, and we will inform you. Requests for access, rectification, erasure, restriction, objection and data portability are accepted in writing by email only.

You may lodge a complaint with the National Authority for Data Protection and Freedom of Information (NAIH):
Address: 1055 Budapest, Falk Miksa utca 9-11.
E-mail: ugyfelszolgalat@naih.hu
Website: www.naih.hu
Phone: +36-1/391-1400
Postal address: 1374 Budapest, P.O. Box 603

6. Data security

We apply SSL/TLS encryption, regular backups, restricted access, firewall and security policies, and staff training. In case of a breach, we notify the authority within 72 hours as per GDPR Art. 33.

7. Changes to this notice

We may update this notice. Changes will be published on the website and take effect upon publication.